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IT Manager • Systems Administrator • IT Support

 

Qualification Highlights

 

I am a well-rounded IT professional with years of experience and training. One of my strongest assets is my ability to communicate effectively with people of all technical levels and backgrounds. Pride in my work drives me to ensure excellent service by actively monitoring processes with an eye to iterative improvement.

 

Expertise

 

Server Installation and Administration:
Windows Server 2008, Mac OS X Server, Apache, MySQL, PHP, Filemaker Advanced Server 10/11, VPN, DNS, DHCP, Active Directory, Oracle VirtualBox, VMware Player, Microsoft SCCM, Microsoft FEP, file sharing (AFP, SMB, NFS, FTP, SSH), NAS, Open Directory

 

Security:
Educating clients on safe computing practices and the basics of network and host security, applying Group Policy Object (GPO) settings via Active Directory Domain Services (AD DS), monitoring professional channels for current threats and making recommendations for threat mitigation, cooperatively developing and maintaining operational procedures based on organizational goals and industry standards, creating security proposals based on threat analysis

 

Hardware:
x86/x64 laptops/desktops/servers and related and peripherals; LAN, WAN, VPN, RJ45 cabling, routers, switches, and hubs; Polycomm videoconferencing

 

Languages:
JavaScript, VBScript, PHP, Bash Script, Java, VB.Net, C++

 

Web:             
HTML, CSS, PHP, JavaScript, XML

 

CMS:            
Drupal, OmniUpdate

 

Leadership:
Complex problem-solving, team building, creating and enforcing policy, promoting cooperation and collaboration among internal and cross-functional team members, evaluating and recommending new technologies, generating project proposals and reports, hiring, scheduling, training, mentoring, goal setting

 

Professional Experience

 

Information Technology Support Assistant III
June 2012 - Present: Cornell University, Ithaca, NY
Function: Providing computer and networking support, server maintenance, scripting, and end-user education for CALS Office of Information Technology's North Service Area

  • Manage client systems through SCCM, AD  and DNSDB
  • Write custom scripts to streamline PC deployment procedures
  • Work in an inter-group team to develop naming conventions and renaming procedures for printing
  • Standardize tech AD permissions to simplify management
  • Provide informal consultation and/or training to departmental staff
  • Upgrade, troubleshoot and repair computer hardware, software and networks

 

Information Technology Specialist
2007 – 2012: Binghamton University, Binghamton, NY
Function: Systems administration and employee management in a combined position for Computing Services, Networking, and Educational Communications at Binghamton University’s Downtown Center

  • Created operational processes and supporting documents to develop the unique position of Information Technology Specialist
  • Researched, evaluated and recommended new technologies, including SCCM and FEP
  • Developed lines of communication between ITS, the Dean’s office, department heads, staff and faculty, resulting in improved customer service
  • Interviewed, hired, scheduled, trained, managed and motivated new employees
  • Educated customers on system usage and suggested safe computing practices
  • Installed, configured and managed various critical servers; including web server, file server, backup server, FileMaker Server
  • Created, updated and maintained departmental website on OSX server, including coding pages to display FileMaker databases via PHP
  • Set up, configured, secured and maintained DigitalSentry servers for campus-wide monitoring
  • Set system and user group policies using AD DS
  • Created custom Windows P.E. disk to facilitate malware removal from outside the client OS
  • Created a custom windows script to profile all windows systems for asset management

 

On-Site Technical Services Manager
2006 – 2007: Red Barn Technology Group, Alfred, NY
Function: Advanced on-site service and support for business-to-business customers

  • Analyzed new situations and adapted to unfamiliar equipment to provide service to any customer
  • Troubleshot and repaired hardware, software and networking issues on a wide range of systems
  • Built, installed and configured High Performance Computing systems for business customers including Cornell University

 

Internet Abuse Investigator
1999 – 2001: Adelphia Cable, Coudersport, PA
Function: Network and host security, violation investigation and reporting, policy management and enforcement.

  • Investigated and tracked criminal activity, abuse of service and security issues in response to reports, security system notifications, or court orders
  • Communicated with our customers, support teams, management, and law enforcement regarding our Terms of Service, Acceptable Use Policy, security threats and applicable laws
  • Created proposals for increased security and logging
  • Kept current on the latest vulnerabilities and viruses, and secured any servers or systems affected
  • Assisted in developing and maintaining operational procedures
  • Collaboratively developed Terms of Service and Acceptable Use Policies
  • Kept current on laws regarding security, spam, copyright and cable communications to determine how they might affect our network

 

Education

 

Bachelor of Science (BS) in Computer Science
2006 Alfred University, Alfred, NY
Cumulative GPA: 3.6

 

SkillSoft Management Courses
2012 Cornell University
Relevant Courses

  • Management Development for Technical Professionals
  • Communication Skills for Successful Management
  • Process Management Skills
  • Leadership Development for Technical Professionals
  • Strategies for Transitioning into Management

 

Military

 

United States Marine Corps
1993 – 1999
Honorably Discharged
Relevant Courses

  • 8001 Written Communication for Sergeants
  • 8002 Leadership Course
  • 8004 Unit Training Management