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IT Manager • Systems Analyst / Administrator • Drupal Developer

Qualification Highlights

I am a well-rounded IT professional with years of experience and training covering a wide breadth of topics. My strongest assets are my ability to quickly learn complex systems, and to communicate effectively with people of all technical levels and backgrounds. Pride in my work drives me to ensure excellent service by actively monitoring processes with an eye to iterative improvement. I am driven by a desire to learn new things, whether it is a new programming language, technology or a better way to perform a task. I expect that I will never stop educating myself.

Expertise

Leadership:

Complex problem-solving, team building, creating and enforcing policy, promoting cooperation and collaboration among internal and cross-functional team members, evaluating and recommending new technologies, generating project proposals and reports, hiring, scheduling, training, mentoring, goal setting

Server Installation and Administration:

Windows Server 2008/2012, Mac OS X Server, Apache, MySQL, PHP, Filemaker Advanced Server 10/11, VPN, DNS, DHCP, Active Directory, Oracle VirtualBox, VMware Player, Microsoft SCCM, Microsoft FEP, file sharing (AFP, SMB, NFS, FTP, SSH), NAS, Open Directory

Security:

Educating clients on safe computing practices and the basics of network and host security, applying Group Policy Object (GPO) settings via Active Directory Domain Services (AD DS), monitoring professional channels for current threats and making recommendations for threat mitigation, cooperatively developing and maintaining operational procedures based on organizational goals and industry standards, creating security proposals based on threat analysis, Most major host-based anti-virus and malware detection tools, Snort, Wireshark, NMap, Tripwire, Nessus

Hardware:

x86/x64 laptops/desktops/servers and related and peripherals; LAN, WAN, VPN, RJ45 cabling, routers, switches, and hubs; Polycomm videoconferencing

Languages:

JavaScript, VBScript, PHP, Bash Script, PowerShell, Java, VB.Net, C++

Web:

HTML, CSS, PHP, JavaScript

Software:

ImageNow 6.7, Perceptive Content 7.1, Drupal 7/8, OmniUpdate

Professional Experience

Information Technology Support Assistant

June 2016 - Present: SSIT Business Systems, Cornell University, Ithaca, NY

Function: Technical expert on enterprise level software systems and integrations

  • Provide modifications and enhancements to software and supporting custom applications.
  • Research impact, reviewing, testing and coordinating system upgrades, enhancements and fixes.
  • Evaluate business needs and revised operational procedures to implement system enhancements that meet changing business requirements using technical expertise.
  • Create and update processes and workflows as business needs change. Preparing system documentation.

Information Technology Support Assistant

June 2012 - June 2016: CALS OIT, Cornell University, Ithaca, NY

Function: Providing computer and networking support, server maintenance, scripting, and end-user education for CALS Office of Information Technology's North Service Area

  • Manage client systems through SCCM, AD and DNSDB
  • Write custom scripts to streamline PC deployment procedures
  • Work in an inter-group team to develop naming conventions and renaming procedures for printing
  • Standardize tech AD permissions to simplify management
  • Provide informal consultation and/or training to departmental staff
  • Upgrade, troubleshoot and repair computer hardware, software and networks
  • Assist in developing a new CALS IT website
  • Develop Drupal 7 modules to streamline IT internal processes

Information Technology Specialist

2007 – 2012: Binghamton University, Binghamton, NY

Function: Systems administration and employee management in a combined position for Computing Services, Networking, and Educational Communications at Binghamton University’s Downtown Center

  • Created operational processes and supporting documents to develop the unique position of Information Technology Specialist
  • Researched, evaluated and recommended new technologies, including SCCM and FEP
  • Developed lines of communication between ITS, the Dean’s office, department heads, staff and faculty, resulting in improved customer service
  • Interviewed, hired, scheduled, trained, managed and motivated new employees
  • Educated customers on system usage and suggested safe computing practices
  • Installed, configured and managed various critical servers; including web server, file server, backup server, FileMaker Server
  • Created, updated and maintained departmental website on OSX server, including coding pages to display FileMaker databases via PHP
  • Set up, configured, secured and maintained DigitalSentry servers for campus-wide monitoring
  • Set system and user group policies using AD DS
  • Created custom Windows P.E. disk to facilitate malware removal from outside the client OS
  • Created a custom windows script to profile all windows systems for asset management

On-Site Technical Services Manager

2006 – 2007: Red Barn Technology Group, Alfred, NY

Function: Advanced on-site service and support for business-to-business customers

  • Analyzed new situations and adapted to unfamiliar equipment to provide service to any customer
  • Troubleshot and repaired hardware, software and networking issues on a wide range of systems
  • Built, installed and configured High Performance Computing systems for business customers including Cornell University

Internet Abuse Investigator

1999 – 2001: Adelphia Cable, Coudersport, PA

Function: Network and host security, violation investigation and reporting, policy management and enforcement

  • Investigated and tracked criminal activity, abuse of service and security issues in response to reports, security system notifications, or court orders
  • Communicated with our customers, support teams, management, and law enforcement regarding our Terms of Service, Acceptable Use Policy, security threats and applicable laws
  • Created proposals for increased security and logging
  • Kept current on the latest vulnerabilities and viruses, and secured any servers or systems affected
  • Assisted in developing and maintaining operational procedures
  • Collaboratively developed Terms of Service and Acceptable Use Policies
  • Kept current on laws regarding security, spam, copyright and cable communications to determine how they might affect our network

Education

Bachelor of Science (BS) in Computer Science

2006 Alfred University, Alfred, NY
Cumulative GPA: 3.6

Certification

Acquia Certified Drupal 8 Developer
https://certification.acquia.com/user/1648701

Management Courses

2012-2017: Cornell University, Ithaca, NY

Relevant Courses:

  • New Supervisors Orientation Certificate Program
  • Turning Point
  • Management Development for Technical Professionals
  • Communication Skills for Successful Management
  • Process Management Skills
  • Leadership Development for Technical Professionals
  • Strategies for Transitioning into Management

Military

United States Marine Corps

1993 – 1999
Honorably Discharged

Relevant Courses
  • 8001 Written Communication for Sergeants
  • 8002 Leadership Course
  • 8004 Unit Training Management

Volunteer Experience

Executive Vice Chair

Cornell University Employee Assembly 
Apr 2015 – Present

 

The Executive Vice Chair chairs the meetings of the Executive Committee of the Employee Assembly and distributes the agenda and meeting materials for regular and special meetings of the Assembly, interfaces with individuals and units directly affected by pending business of the Assembly or its committees, and presides in the absence of the Chair. 

 

The Employee Assembly consists of 28 members, representing the community of Cornell employees, and is committed to providing staff with a means of continuous involvement in the governance of the University. Working closely with members of the administration, the EA encourages higher visibility for employees as community members, more equal participation with faculty and students in the policy-making process, and an increased sense of community through shared responsibilities.

 

https://assembly.cornell.edu/shared-governance-cornell/employee-assembly

 

Vice Chair of Operations

Cornell University Assembly
Aug 2016 – Present

 

The Vice Chair for Operations reviews and approves expenses under the discretionary budget of the Assembly, monitors the activities of each committee of the Assembly, assures that each committee of the Assembly is properly staffed, and fulfills the responsibilities of the Executive Vice Chair in their absence. 

 

With faculty, staff, undergraduates, and graduate or professional students appointed or elected by each of the shared governance bodies, the UA takes up issues of common interest to all members of the Cornell community. It has responsibility over the Campus Code of Conduct, is a stakeholder in major university policy initiatives, and works to establish and maintain open, effective, and efficient channels of communication between and amongst the community and university administration. The University Assembly must approve each appointment or reappointment by the President of the University to the following offices: the Judicial Administrator, the University Ombudsman, and the Judicial Codes Counselor.

 

https://assembly.cornell.edu/shared-governance-cornell/university-assembly